These terms & conditions (‘Terms’) apply to any contract for the supply of Goods, Parts and/or Services (all as defined below) (‘Contract’) by Howards Electrical Limited (‘we’, ‘our’, ‘us’) and the customer receiving such goods and/or services (‘you’, ‘your’).
These Terms apply to all Orders, whether made and processed online, in-store or over the telephone. Please read these Terms carefully and make sure that you understand them, before ordering any Goods, Parts or Services from us
If placing an Order online, you will be asked to agree to these Terms. If you refuse to do so, you will not be able to complete your Order.
In addition to the definitions set out elsewhere in these Terms, the following words shall have the following meanings:
We are Howards Electrical Limited, a company registered in England and Wales under company number 04219885.
Our registered office and trading address at 551 Etruria Road, Stoke-On-Trent, England, ST4 6HH.
Our VAT number is 776898246.
Your use of our site is governed by these Terms and our Privacy Policy.
Please take the time to read these, as they include important terms which apply to you, including our use of the personal data you provide to us when accessing and using the site.
If you are a consumer, you may only purchase Goods, Parts or Services from us if you are at least 18 years old. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you purchase Goods, Parts or Services.
In relation to Goods or Parts, the following procedures apply in relation to the formation of a Contract between us and you:
during which we will confirm the details of your Order and our acceptance of it, after which point a binding Contract will be formed; or
In relation to Services, a binding Contract will be formed between you and us once we have confirmed that we are able and willing to provide the Services to you.
These Terms and any document expressly referred to in them constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms.
If we are unable to supply you with any Goods or Parts, for example because an item is not in stock or no longer available or because of an error in the price in our promotional materials or on our site, we will inform you of this and we will not process your order. If you have already paid for the Goods/Parts, we will refund you the full amount paid as soon as possible.
The images of Goods or Parts in any brochures, promotional materials, or on our site are for illustrative purposes only. Your Goods/Parts may vary slightly from those images.
An Event Outside Our Control means any act or event beyond our reasonable control, including but not limited to acts of God.
If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
When we refer to "in writing" in these Terms, this includes e-mail. Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract must be in writing and can be delivered personally, sent by pre-paid first-class post or other next working day delivery service, or sent by e-mail.
A notice or other communication shall be deemed to have been received:
We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or obligations under these Terms to another person if we agree in writing.
This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you.
This will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean we will automatically waive any later default by you.
A Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
We both agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
Orders placed online through our click & collect service are typically processed within one working day. Once we receive your Order, we will contact you to confirm whether it has been accepted and to arrange a collection. During this process, we will inform you about stock availability.
Please wait for our confirmation of stock availability before arranging to collect your Order on your chosen date.
All appliances can be delivered to a room of your choice, except for American-style fridge freezers and range cookers, which are delivered to the door. Upon request, we can deliver these items to a specific room; however, we are not liable for accidental damage to flooring, furniture, or property during such deliveries.
If no one is available to accept delivery, or if delivery cannot be completed for reasons caused by you, the Goods will be returned to our premises. Please contact us to arrange redelivery, which may incur additional costs.
We deliver Parts to all UK addresses, with delivery charges specified on our Delivery Page and confirmed when you place an Order.
Delivery is completed once Goods/Parts arrive at the provided address, or when collected by you or a designated carrier.
Responsibility for the Goods/Parts transfers to you at that point. If collecting Goods, you are fully responsible for loading, transit, and unloading, and we are not liable for any damage caused by improper handling.
You own the Goods/Parts once we receive full payment, including any applicable delivery and installation fees.
Unfortunately, we do not deliver Goods or Parts to addresses outside the UK.
In the unlikely event that any of your items are missing on delivery, please report this as soon as possible, either by calling us on 01782 639333 or emailing sales@howardsappliances.co.uk.
If you are a consumer and have entered into a Contract with us online, by phone, or through other distance methods, you have a legal right to cancel within a 14 days. During this time, if you change your mind or decide not to receive our Services or keep the Goods/Parts, you can cancel and receive a refund.
Your right to cancel starts when we confirm acceptance of your Order or agree to provide Services. This right ends 14 days after that date for Services, or 14 days after you receive the Goods/Parts.
The right to cancel does not apply if Services have already been provided before the cancellation period expires, or if Parts have become inseparably mixed with other items.
If you cancel and have already received Goods or Parts, return them within 14 days. You may send them by post/courier or return them in-store. For collection, we may agree to pick up certain items, in which case we will arrange a time with you.
If the Goods/Parts are not faulty or mis-described, you will be responsible for the return cost. For items that cannot be returned by post, please use a suitable courier. If we agree to collect the Goods, we will provide details of the collection fee.
If you cancel, we will refund the price paid for Goods, Parts, or Services, with a deduction for any handling not permitted in-store. Delivery costs are also refunded up to the cost of the least expensive delivery method. We process refunds within 14 days from receiving returned items or proof of return, or from notification of cancellation for Services or undelivered items.
If you return items due to faults or mis-description, we will provide replacements or a full refund, including delivery charges and reasonable return costs.
Refunds are processed using the original payment method, unless otherwise agreed.
Nothing in these terms affects your statutory rights.
Some of the Goods and Parts we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with such Goods and Parts.
For Goods/Parts which do not have a manufacturer's guarantee, we will provide a warranty that the Goods/Parts shall be free from material defects. The period of such warranty will vary depending on the circumstances and will be confirmed on or before the formation of the Contract.
If you are a consumer, any manufacturer guarantee and our warranty are in addition to, and do not affect, your legal rights in relation to Goods or Parts that are faulty or not as described.
Our warranty does not apply to any defect arising from:
You acknowledge and agree that Parts will not be deemed faulty or not as described merely because they did not rectify any defect or issue with your goods and equipment. We reserve the right to inspect and test any Parts you allege to be defective or not as described and to refuse a refund if, in our reasonable opinion, the Parts are as described and functional.
The prices of the Goods, Parts, and Services will be as quoted at the time you make a purchase or submit your Order. We take all reasonable care to ensure that the prices are correct.
Our prices may change from time to time, but except as set out in these Terms, changes will not affect any Goods/Parts already purchased or any Order you have already placed.
Payment for Goods, Parts, and Services, as well as all applicable delivery charges, is due in advance (normally at the point of order).
Our prices include VAT (where applicable) at the current rate chargeable in the UK at the time. However, if the rate of VAT changes between the date of your Order and the date of delivery, we will adjust the VAT you pay, unless you have already paid in full before the VAT change takes effect.
It is always possible that, despite our reasonable efforts, some of our Goods and Parts may be incorrectly priced. If we discover an error in the price of items you have ordered, we will contact you to inform you of this error and give you the option of continuing to purchase the items at the correct price or cancelling your Order. We will not process your order until we have your instructions.
We reserve the right to increase the price payable by you pursuant to an Order as a result of the imposition of new or increased taxes, errors in the manufacturer’s price, regulatory changes, or additional costs to us of providing Services. If you do not accept any such price increase, you have the right to cancel your Order by contacting us.
In-store, you may pay in cash or by using a debit or credit card (excluding American Express). If you place an Order online or via our site, you can pay using a debit card, credit card, or PayPal. We use Stripe, a third-party payment processor, for online transactions. We may also agree to accept payment by cheque, in which case no Goods, Parts, or Services will be provided until the cheque has cleared.
We will provide the Services to you in accordance with your Order or as otherwise agreed. We will make every effort to provide the Services on time, but there may be delays due to an event outside our control.
We will need certain information from you that is necessary for us to provide the Services, such as details of the goods in respect of which the Services are to be provided, the maintenance required, and/or the fault which requires rectifying.
If you do not provide us with the information we require, or provide inaccurate or incomplete information, we may make an additional charge of a reasonable sum to cover any extra work that is required or may suspend provision of the Services. We will not be responsible for any delay or non-performance due to your failure to provide accurate and complete information.
If you do not pay us for the Services when you are supposed to, we may suspend the Services with immediate effect until you have paid us.
As part of the Services, we may need to replace certain parts and components, in which case we will give you the details of those parts and components and the prices for them. You will be responsible for paying for such parts and components in addition to the cost of the Services.
In the unlikely event that there is any defect with the Services, please contact us as soon as reasonably possible. We will use our reasonable endeavours to repair or correct any defect or non-conformance as soon as reasonably practicable and, in any event, within 14 days of you notifying us. You must give us a reasonable opportunity to access your premises in order to inspect and remedy any defect or non-conformance.
You acknowledge and agree that, notwithstanding the provision of the Services, other faults, defects, or issues may arise with your goods that are unrelated to those in respect of which the Services were supplied. In this event, we shall not be liable to correct such faults, defects, or issues. We reserve the right to charge for any inspection we undertake in the event that we find that the fault, defect, or issue is unrelated to that for which we provided the Services and/or was not directly caused by the provision of the Services.
If you are dealing as a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care, or if the materials we use in relation to those Services are faulty or not as described. Nothing in these Terms will affect these rights.
In addition to delivering your Goods, we may agree to install them at your premises for an additional fee, which we will confirm with you and which will be payable in advance.
You agree to ensure that your premises, and particularly the area in which you wish to have the Goods installed, are prepared and readily accessible.
We reserve the right to refuse to install any Goods if we are not given suitable access to your premises and the necessary work area or if, in our reasonable opinion, there is a risk to safety or the plumbing is in inadequate condition, damaged, or all necessary parts and connections are not available.
Where we deliver and/or install Goods, we will remove and recycle, free of charge, any appliances which the Goods are intended to replace, provided that they are readily removable. This does not apply to refrigeration, to which a fee of £12.00 per item applies.
If you are a business customer, we supply Goods, Parts, and Services for internal use by your business, which may include resale.
If you intend to resell Goods or Parts, you are responsible for inspecting them beforehand and agree not to intentionally sell any that are defective. Except for Goods or Parts guaranteed under our warranty, you are solely responsible for warranting the Goods to your customer and/or transferring the manufacturer warranty to your customer.
We are not liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
Nothing in these Terms limits or excludes our liability for:
Our total liability to you, in respect of all losses arising under or in connection with the Contract, shall not exceed the price of the Goods, Parts, and/or Services purchased by you.
Except as expressly stated in these Terms, we do not give any representation, warranties, or undertakings in relation to the Goods, Parts, or Services. Any representation, condition, or warranty implied or incorporated by statute, common law, or otherwise is excluded to the fullest extent permitted by law. In particular, we are not responsible for ensuring that Goods/Parts are suitable for your purposes.
If you are a consumer and we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or negligence. We are not responsible for any loss or damage that is not foreseeable.
We only supply Goods, Parts, and Services for domestic and private use. You agree not to use any product for commercial, business, or resale purposes, and we have no liability for loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not in any way exclude or limit our liability for:
Howards Electrical Limited has the discretion to update these at any time. Every time you order Goods, Parts or Services from us, the Terms in force at the time of your Order will apply to the Contract between you and us.
We may revise these Terms as they apply to your Order from time to time to reflect changes in relevant laws and regulatory requirements. If we do so, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel only in respect of Goods, Parts or Services you have yet to receive.
By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site.
Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
